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Message 1 of 22

Am i being ripped off ?

Hi folks, 

I have Full Fibre 500 contract started January 2025. News today - if you are paying more than £30 for your broadband than you are likely being ripped off - Sky News. I'll probably find out that everyone else is on £20 a month after asking this! 

Thank you !

 

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Message 2 of 22

Re: Am i being ripped off ?

Well you don't give any details but probably.  If you have been a customer for years, they know you won't move and so they can milk you.  All the other ISP's are doing exactly the same to existing customers.

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Message 3 of 22

Re: Am i being ripped off ?

thanks for your reply - appreciate it. Not much details to give really just Full Fibre 500. On top of that I'm paying £12 phone and £20 Discovery so £72 monthly. I dont have a problem with the £12 and £20 as I knew what I was doing. The £40 was flogged to me as a "deal". Thanks again 

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Message 4 of 22

Re: Am i being ripped off ?

£40 sounds in the right ball park for 500mbps tbh. I'm paying £35 with Sky but it was an effort getting that 🤣

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Message 5 of 22

Re: Am i being ripped off ?

Yeah, that deal's pretty reasonable.  You should see what I'm paying but, then again, I've been out of contract for a few years now.

1,031 Views
Message 6 of 22

Re: Am i being ripped off ?

I guess when it comes down to it, it all depends on whether or not you believe you are getting good value for money.

The simple fact is, broadband customers are generally very lazy when it comes to their provider. They pay the money, the service continues and if nothing breaks, it's simpler to just stay with your provider and keep paying whatever they tell you your annual fee will be. All ISP's rely on their customers being lazy so they those lazy customers can subsidize new customers and give them those all important low cost monthly payments.

I had four trouble free years with BT, no complaints about the service, but the annual increases are in my opinion, just extracting the urine, so I parted company and now pay £32.99 a month for 500mbps broadband as opposed to the £43 a month they wanted to charge me for the same service. I also got a £85 Mastercard just for defecting to another ISP. I don't do landlines, so there's no 20th Century phone line to pay for. I don't do ISP TV packages, I do do Freeview on, yup, a satellite dish! and I pay for Netflix.

I could have got my current package cheaper with another provider, but I'd rather pay 3 quid a month more for an ISP I know I can trust and get good service from.

And not forgetting to mention (again!), once you're out of contract, it can take as little as 5 working days to swap from one ISP to another, well that's exactly how long it took me to swap from BT to Plusnet, exactly the same service, cheaper monthly cost.

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Message 7 of 22

Re: Am i being ripped off ?

Yup, I'm on a good deal, but there's more to it than that.  My switching options were somewhat limited if I wanted some of the more eclectic IoT I have to continue working.  One of the super-cheap suppliers could have beaten the good deal I have by about £5/month, but I'm no fan of theirs, having spent hours sorting out other people's connections on their network.  Even PlusNet would not have been an option without a ton of work!


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 8 of 22

Re: Am i being ripped off ?

£29 per month for city fibre 900 currently where i am...nearly every provider is cheaper than the best bt can do......

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Message 9 of 22

Re: Am i being ripped off ?

Don't forget there's no need to take out a contract. I've not had one for years and every time I check for any deals (which involve committing to a contract), cannot see any advantage. I like having the option to change provider if I'm not satisfied.

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Message 10 of 22

Re: Am i being ripped off ?

Someone prepared to switch around may find Alt Nets , on first glance , are cheaper , but they are in dire need of income to offset the huge losses / debt interest they face , being initially the same price or more expensive than the incumbents ( if they are to ever pay down the debt ) isn’t going to help their pretty poor take up rates, the initial introductory prices are not going to be sustainable, BT on the other hand are a mature operator and can’t really discount FTTP against the FTTC price without upsetting those that can’t get FTTP , what’s more BT have to justify how a price is arrived at to Ofcom , Alt Nets don’t get any Ofcom ‘interference’ on these things

 

….obviously anyone who puts price first and foremost may take a chance on an Alt Nets  , after all if the Alt Net folds  and goes out of business , or is taken over by someone you don’t want  , the customer may simply shrug their shoulders, and move on , the potential to be out of service or moved to someone else is worth taking the risk , after all the option to switch back to somewhere else remains, but the price Alt Nets charge now is not sustainable in the long run , you may say ‘big deal , it’s cheaper today and that’s all I care about’ , which is fair enough.

FYI , City Fibre isn’t an ISP , it’s a network provider, so they don’t offer 900Mb for £29 at all , an ISP using them may charge that  , but that’s the equivalent of saying Openreach 900Mb is £45, but it isn’t , it depends on the ISP , on City Fibre , Zen is £40 a month for 900Mb not £29

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