How on earth do I make a formal complaint? In October a telegraph pole was knocked down and I (amongst many other BT customers) had no land line or WiFi for nearly one month. I complained then about the poor communication and service from BT. This was back in October and normal service did not resume until November. BT apologised saying I would be compensated for each day the service was out. I still have had no credit added to account. My bill was wrong and I have asked BT to open another complaint. The person I spoke to Eli said he would but didn’t, the same as another operative previously said the calls logged to me would be removed from my bill - they were not. I think BT think I will just go away I won’t - I need to log another formal complaint before approaching the ombudsman. Please can someone help, direct me to get test another apology and to get redress. My contract expires in march next year - I can’t wait to get away from this dreadful company. Help??
