Are others still unable to access their accounts. 10 weeks on

[kinetic747]

Currently in a 25 minute queue so I'll let you know how I get on later.

[kinetic747]

Good news is I was only on chat for an hour, bad news is that I still don't have a resolution. They've asked me to wait until 7th August, so let's see what happens. I do have a complaint number now though.

[sputman]

Yes, still unable to access my account. I was told over a month ago that it would be rectified that weekend but nothing happened. The access code never reaches my email. It's very frustrating ( but also reassuring to know I'm not the only one!)

[Debbie_G]

Hi @sputman.

Thanks for coming to the community.

I'm sorry to hear you're unable to access your account.

As it's been over a month since you were advised this would be resolved, I'd recommend getting back in touch with our customer support team so they can investigate why the access code isn't reaching you and provide an update on the issue.

Debbie

[kinetic747]

I'd just like to add that in my case BT support told me the problem was caused when I created my new BT ID. Apparently the old and new are merged and they can't unmerge them, which is ironic as it was BT who told me to create the new ID in the first place. As I said earlier, I have an open complaint now and have to wait until August 7th before contacting them again if I still can't access my account.

[saintfruitbat]

Good news I can now get a pin and have added my account details.

Bad news I can't see any of my products or bills and it still says account inactive. if i go onto the tab account it's there with my name and that's as far as I have got. Told to wait 24 hours. Not sure if that was me being fobbed off as it wasn't fixable again.

[kinetic747]

I can see personalized deals etc but can't access my account. Still not fixed and only 2 days to go before I have to contact BT again.

[kinetic747]

Been on chat again today and been told to wait until 17th August and that they're working their way through it. My complaint is still active but I feel the can is being kicked down the road. 😞

[saintfruitbat]

Got a message. The problem you and others were having is now fixed. complaint now closed.

Not true still cannot see any bills or my products. It now says error. Sorry we can't get your account details at the moment.

We couldn't find any account details for that BT ID.

I give up!!

[kinetic747]

Pretty pathetic if you ask me. My contract is up in October and I'm even beginning to doubt it'll be fixed before then.