Are others still unable to access their accounts. 10 weeks on

[KatyP]

Are they making you pay for paper bills? 

[saintfruitbat]

Yes. I've asked 3 times to be sent 1 free but even that hasn't arrived. Been told after the free one I would be charged which is beyond belief as it's  not my fault.

[sputman]

I've just had an email informing me that my billing account is ready to access on the BT site but AGAIN, I cannot access it. It says it will send a passcode to enable me the access but the passcode never arrives.

What is going on?

[kinetic747]

You're not alone, I'm in a queue again waiting for support as I still can't access my account. I can almost guarantee they'll ask me to wait another couple of weeks. Pitiful isn't it?

[kinetic747]

Well I'll have to swallow humble pie. After 3 hours on chat this afternoon I finally have access again to my account. 🙂

[sputman]

This is more than frustrating. What is going on? It's been more than 10 weeks now and I still can't access my account. It says a pass code has been sent but I never receive it.

[KatyP]

Hi there

It is fixed now but it took 3 months - my issue was a bit different from yours though. I think my problem got sorted because I raised a complaint and was annoyingly persistant!