Awaiting confirmation of Smarthub 2 return

[sonyse2t5]

Hello,

I returned an older smart hub 2 as requested.

I sent it on the 24th March of this year with a previously provided bag and prepaid label to:

BT Returns.Yorkshire Distribution Centre.YDC.XX10 1BT

I took some pictures of the label and post office tracking.Enclosed is the tracking screenshot.

The tracking number confirmed a delivery to BT returns on 26th March.

I am still seeing an awaiting return status of the hub in my account today.

Please advise who I need to get in touch with resolve the matter.

 

 

Thank you 

[TimCurtis · Accepted solution]

@sonyse2t5 

Don't worry, you've got the tracking to prove delivery.

There seems to be quite a delay in processing returns as is indicated by the number of similar queries posted here very regularly.

I think a 2-3 week delay is not unusual so give it a bit of time.

[sonyse2t5]

I spoke to BT customer service later today they took my postal tracking number for record then sent me an email to say Item Returned. 

Great customer service👍