BT App where’s the bill

[JRT23]

@gg30340 

When looking at the bill, you are still in the MyBT app not a PDF reader. When you click “Download bill” or

”Download as PDF” you get a message “Bill downloaded” which disappears after a few seconds. That’s it. It does not open another window or dialog which would allow you to choose where the download is going to go. 

[gg30340]

Have you checked the system folders on your device to see if it uses the same folder for the Mail downloads or if there is a "general"  download folder where all downloads get stored unless you re-direct them to another folder.

Failing that I suspect you will need to contact the developers via the Apple Store app section.

[JRT23]

@gg30340 

Thanks for that. I hadn’t thought of the system folders, they are often buried and not accessible to users. I will have a look tomorrow and come back to you. 

regards

[JRT23 · Accepted solution]

@gg30340 

There they are!  In the area “On My iPAD”, get to with the Files App, there is the icon for MyBT app. Go into that and there are a bunch of bills I had downloaded and thought to be lost. One minor problem is the file name. It looks like some internal index number, not a date/time thing. There is a download date associated with the file which should identify it. I don’t like poking around in system files, bad stuff can happen if you mess with the files.  All we need to do now is get it fixed!

I notice there is now another thread which seems to be the same issue. I’ll post on there shortly. Many thanks to all on this thread.