BT Cancelling Orders

[pxr5]

After a lot of messing about with BT I eventually got full fibre installed today. There were 2 OR engineers, so while one did in the house the other got the fibre in - only took just over an hour to do. I still have my complaint in for the hassle I've been through and in fact yesterday I got a call from someone on the Exec Complaints team who seems quite high up in the BT hierarchy. I'll be talking to her again on Monday.

I still have to sort out my old BT account too as I have 2 running now - but that's for another day.

So I've spent the rest of the day fiddling with my network, which is a pain with various web servers, containers, pihole, reverse proxies and media servers. Just about there now. This BT router whilst it works well is not as user friendly compared my trusty old Zyxel. I'd love to use my old router but I doubt it's powerful enough to switch at FTTP speeds. After a tip I saw online I disabled the 5Ghz wifi on the new router and renamed the SSID and password to that of my old Zyxel. It worked well and most things just reconnected automatically. I may invest in a new router though - but I need to do some research.

So apart from sorting out my accounts and bills I'm good to go. 

@ArtyVark I hope you get somewhere with your issues - I think persistence is key and getting lucky with a BT agent  who will take full ownership. But I really do think that ownership should be first person who takes the call/order who is contactable afterwards - I'll relay this feedback to the Exec on Monday when I speak to her.

[ArtyVark]

I`m way past persistence to the point I have no more patience.

I had one last go and it was a complete waste of time. 40 Minutes I spent on the phone only to be told they can not order it due to a technical error on my account. I tried to tell them to do my order as a house move (which worked for BT Doncaster last time) but they said they couldnt do it. I told them BT Doncaster managed to do it I asked them to put me through to BT Doncaster I ended up with Sales Support who just said - yep there is an error on your account.

Sad thing is if the agent had at BT Doncaster had booked the engineer instead of forgetting I would have had an order now.

I`m just going to wait to see if Complaints contact me and I`m just going to tell them to fix my account as if not I`m cancelling next year when contract goes.

[pxr5]

@ArtyVark 

I think being in contract is certainly making things worse and may be you're right about waiting until out of contract. But it really shouldn't be like this.

I honestly think I got really lucky with the rep I got in Stoke. He promised to ring me today after being on holiday for a week and he did - at the time he said he would. My accounts are still in flux but are slowly getting there and this chap has been invaluable to getting all this sorted out for me - so much so that when I spoke to Exec Complaints yesterday I requested all dealings go through him in this matter, and she agreed. Problem is (like the very first person I spoke to in August) if he's good he'll get promoted away.

If you have a complaint in expect a call from them soon - it may take sometime, but I had my complaint in from the beginning which is why I got the call back eventually.

Good Luck.