We have been with BT for over 20 years with very few issues. We have two accounts with BT. One has switched to EE with no problems. The other account (GB ********) is still with BT for some reason and the service is awful. We still have two direct debits but one to EE and one to BT.
On the remaining BT account I use the broadband for my TV, laptop and mobile phone at home. TV is fine (so far) but phone keeps dropping out of home broadband at home meaning my data is getting used. I now have to turn data off at home and back on when going out. Previously on my laptop I turned it on, clicked Microsoft Edge and surfed away, now every time I have to log on and if on a while, have to log on several times. I am the generation that had to deal with dial-up years ago and remember waiting an age for pages to load up but now we have progressed so much further, it seems the change to EE is taking us backwards. I don't want to return to the internet of 20 years ago, just to the internet of last year. In addition speeds appear slower and access to some sites is now impossible on my laptop where before all was fine. I need broadband to work from home so am nervous about changing but the change over has without doubt made things more difficult. Contrary to BT and EE bleating about a great new partnership, my service is actually worse than before.
[Mod edit: Removed account number from public post]
