Hi,
I recently discovered my elderly mother is on the Halo 3+ full fibre package (£65), plus a 700 min calling plan (£8) costing her over £70 a month which she absolutely doesn't need. Her renewal was coming up so I phoned on her behalf and the agent refused to move her off a Halo package (I can't recall the exact reason but they said they couldn't do that as she was a Halo customer, the best they could do was reduce the cost £5 a month).
My mother was worried about rising prices and wanted to renew quickly so called up a few days ago without me and ended up agreeing to a renewal as she doesn't fully understand what she is agreeing to and the lower prices that are available based on her requirements.
My question is, I assume she is within her 14 day cooling off period for her renewal so can I "undo" the renewal and get her on a cheaper package (broadband + phone) like Fibre Essential? Or will I be forced to cancel her contract and get her a new contract as a now "new" customer? I want to avoid this am willing to do it to reduce the high price she has been paying ever month. She has been a BT customer for over 50 years and it frustrates me she is on such a package that she doesn't require, despite the fact she has agreed to it over the phone.
Thanks
