Re: BT Home essentials broadband

Kkkrissy · ‎08-05-2023

Hi all

I have been trying to place an order for the BT home essentials broadband package for those who is on Universal Credit. I tried to order many times on different days, but I was getting an error so I could not proceed. So what can be the issue? Can someone help me please.

Thank you

imjolly · ‎08-05-2023

This may help

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...

Are you an existing BT customer

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Kkkrissy · ‎09-05-2023

Yes I’m existing BT customer

imjolly · ‎09-05-2023

@Kkkrissy

then follow the link I posted and compled the information requested

you need to make sure you details with DWP agree exactly with the information on your BT account

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Kkkrissy · ‎09-05-2023

I open the link I tried again but still keep saying error.

imjolly · ‎09-05-2023

Have you checked the DWP and BT account name and address march exactly not just close

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