BT Kit returned and received acknowledgement, but still getting request

[steveh70]

Hi,

My Bt kit has been returned (17/11/24) and i got a message saying it had been acknowledged back at the depot.

However, I am still getting a message from BT to ask for the return. There was two labels generated for the return as the original returns bag was late arriving! I'm wondering if this is why i still get messages?

I thought my account would have been taken off the returns list by now? as there is no returns option in the MY BT home page.

Any help appreciated.

Thanks

[gg30340 · Accepted solution]

If you call BT Billing 0330.1234.150 with your Proof of Sending or your Proof of Receipt or the email you received they can update your account.