BT Price Increase Policy is SO Wrong

[VeteranISPUser]

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@Trev012wrote:

Incidentally, my gas maintenance company just increased my monthly fee to them by £1 and guess what..... It went up by the said £1. That's the way it should be done. Clear and concise!

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Hi @Trev012   You cannot compare two completely different types of bill. Gas is paid in arrears and BT is paid in advance.

[zulu17]

It would be possible for a billing system to charge prorata in advance for increases to standard monthly charges given the charges are known at the time the bill is calculated. The company have chosen not to do so and apply a retrospective adjustment later

This  effectively means the first bill  after the annual increase date is higher than the normal ongoing charge as it includes the underpaid advance prorata charge due in that was not included in the previous bill.

Of course with the ongoing issue with MY BT there are customers lacking their detailed billing information currently.

[WSH]

Strangely enough, I’d say just the opposite.

BT’s bills have always been easy enough to follow.  I suspect the reason for the retrospective adjustment is to accommodate if someone decides to exit when the price goes up and if you stay then the adjustment is applied.

It’s the energy companies direct debit systems that tend to wander off into completely fantasy if you don’t keep an eye on them!

[somniac]

@Kodikid 14 years on the planet and you still haven’t worked out how to treat people with respect.

[somniac]

I have been saddled with a sudden extra charge of £3 for a “pay as you go” DV landline. Just plonked on for no different service to that which I have had for almost a year. Plus the £4 rise equates to a 20% rise in my DD.

[iniltous]

£3 for PAYG is the standard (discounted ) charge , so if you had telephony  and weren’t paying for it , then I’d suggest the more philosophical view is that you have been fortunate to have had this chargable service for ‘free’ for as long as you have .