BT Product Help Chat

[Dave_77]

I've been trying for weeks now to get a contract updated for BT Broadband and Digital Voice.

EVERY SINGLE TIME I am on chat, it crashes.  What is going on with the website?

This page contains the following errors:

error on line 1 at column 1: Start tag expected, '<' not found

Below is a rendering of the page up to the first error.

 

 

We’re trying to fix the problem at the moment. Please come back later.

[Leanne_T]

Hi @Dave_77 

Thanks for coming back to the community and making us aware you are getting this error message when trying to chat to us. 

Have you tried clearing cookies and cache and opening a new web browser? 

Also, are you logged into your account when getting this error? 

Speak soon. 

Leanne. 

[Dave_77]

Hi. 

@Leanne_T No, haven't tried clearing cookies and cache as they would screw up all other pages

Yes, logged into account.

Is happens on different days over a period of weeks.

Still haven't got the packages sorted. 

[Leanne_T]

Thanks for coming back to me @Dave_77 

In this case, I would suggest giving us a call and the team will help you get the packages sorted and get the error looked into for you. 

Thanks 🙂

Leanne. 

[Dave_77]

What number do I call? The site has crashed for me and I can't get any response.

Thanks. 

[Chris__S]

To speak to us over the phone @Dave_77 you'd just need to call 150 from a BT or EE phone, or 0330 1234 150 from any other phone.

You can find a link to our contact us page here

Chris S