BT Social Tariff

[Kimberlin]

@imjolly 

I’m clearly blind as a bat! 😂

I can’t see those prices anywhere on the link I provided, so where have you dug those up from so everyone can see them?

if I’m wrong on the transparency aspect then I’m wrong and I’ll take it with the slap it deserves, but why isn’t it on the page I linked to, or if it is, where is it?

[iniltous]

I’d think possibly the reason the social tariff prices , although available in the recesses of the price list , are not obviously on the website landing page for Home Essentials is that it’s a price available only to those that qualify and that qualification has to be established…..having to call and enquire seems no hardship but clearly the staff need to be knowledgeable , the OP suggests whoever they called wasn’t , but they used the term ‘a BT colleague’ ,which maybe suggest the OP is BT staff ?

[Kimberlin]

@iniltous 

So not very transparent pricing then 🙄

[atherineca]

Well I mentioned a BT colleague as I phoned a BT number. 

[zulu17]

Hi @atherineca  this OFCOM page last updated in October 2025

https://www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs

gives  the expected prices for social tariffs at that time for a range of operators.

You would not need to take a TV package.

[shakey1981]

no this is not true

£22.00  month 80mb

https://www.bt.com/broadband/home-essentials

BT customers please call 0800 800 150

EE customers please call 0800 079 5122

[Kimberlin]

@atherineca 

The bottom of the cup here is, you’ve enquired about whether you can access a social tariff but you’ve phoned BT and you can’t seem to get a confirmation of pricing based on whether you qualify or not. That’s poor.

It’s good to see that another forum member has linked to pricing, but how many customers would go looking for the info on the Ofcom website? Why isn’t it specifically linked to on the page I linked to earlier?

Other ISP’s appear to show the prices for social tariffs on their websites, so I’m sure BT could make the prices more readily accessible, but above all, when someone calls them, the call handlers should know precisely what they’re talking about.

[shakey1981]

https://www.bt.com/broadband/home-essentials

look here 

no tv package needed just prove that you claim one of theeses

[zulu17]

There is the information at

https://www.bt.com/terms/home-essentials

however to get to this from the initial web page you have to go through three further stages of pages.

This is  unfortunately another example whereby the BT web pages could and should provide the relevant information more prominently.  

[atherineca · Accepted solution]

@iniltous 

I phoned BT back and this time did as you said

'perhaps calling the product by the correct name Home Essentials '

All fine this time, I will pay £16 a month on a 12 month contract (no TV included) With speeds of I believe 36Mb.

Vodafone messed me about as I was about to renew my contract with them.  So I decided I would come back to BT.

Thank you all for your replies.