BT / TNT Monthly SPORTS Pass

[minniedog]

I have recently spoke on chat with a BT customer advisor regarding this problem and they stated from 24 January 2025 my sports monthly pass would end , but still continuing on monthly basis and now reads ends  24 February 2025                                                 I started  a BT monthly sports pass months ago , (Been with BT a long time) after a month I cancelled it so only one monthly payment has been taken . Since then it keeps on showing a continuous month has been added but no further payments have been taken . I do not want this to go on without paying for the service in case I am liable to pay in the future Other than that contact customer services again . Thanks for any reply’s in advance

[Manatarms84]

I would log into your online account and make sure it's cancelled, if it is then I would call BT and get the account looked at as it may just be a glitch on their end which I'm sure someone will be able to get fixed for you.  May also be worth checking if the pass actually works or not.

[minniedog]

Many thanks for your reply , I think I will delete this post has you have the only one that answered either that or in wrong place . At present I can still view the sports on Discovery plus , even after contacting customer services stating cancellation will stop 24/1/25 . and no further monthly payments have been taken . I have always been with Bt sports but since the take over with TNT this has happened . Thanks again 

[Ali_A]

Hi @minniedog 

It's strange for the service to remain in place after it's been cancelled. It sounds like it may be a glitch with the system, since you're not being billed for it. 

Can you give our Customer Service team a call so they can raise a ticket so that it can be investigated correctly and corrected? 

Let us know how you get on. 

Ali 

[minniedog]

Thanks for your reply , I did chat with your customer services  last week  and they said the service would stop 24/01/25 and asked if any further payments had been taken and I said no , I checked my BT account again this morning and it stated subscription will end 24/02/25 and keeps on doing this . I also decided to restart my subscription and got email back stating subscription stating 25/02/2025 . I will try and contact customer services again  to try and solve this matter

[Ali_A · Accepted solution]

@minniedog If you've restarted the subscription it should automatically match up and sort itself out. 

But no harm in giving the team a call just in case. 

Thanks for getting back to me with this. 

Ali 

[minniedog]

Thanks for your reply . I thought that, it might sort it self out if restarted , Trying to find the best customer service number.

[Ali_A]

@minniedog 

Best contact number would probably be the one currently on BT Contact Us | Billing page 

Ali