BT Xbox Game Pass Ultimate subscription ERROR

[matekaneve]

Hi! I have used my Free 1 year Game Pass Ultimate membership from BT I received when I renewed my contract . This subscription has now ended on 26th December 2024. I logged in to my xbox account and it still says managed by BT and I cannot change that. I also had a look in my BT account and there is no options to manage Game Pass subscriptions. That options has vanished months ago... I tried on PC as well as in the mobile app. Could somebody have a look at this for me please as I cannot renew my subscription through Microsoft.

[imjolly]

try contacting billing using message now and se if they can sort out your account

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[matekaneve]

So I talked to someone after following the link and he reassured me he has done something, whatever it was on my account... and I can now manage my Xbox subscription. However when I log in to my Xbox/microsoft account, it still says managed/bought from BT/EE. I again log in to my BT account and there is no option to do anything with Xbox subscription. Any help would be appreciated.

[imjolly]

go back to billing using the previous link

mods now no longer have account access to help you

[matekaneve]

So, just in case others are or will be in the same boat as me. Twice I talked to the customer service, twice they couldn't do anything but pass the information on to the "expert team" to investigate. I went in the xbox website, logged in, clicked on my profile where there was an option to "join game pass". I bit the bullet and purchased 1 month of ultimate right there. The payment went through and got a message I now have ultimate membership. I logged back to my Microsoft account and the "managed by BT/ee" message has disappeared, the official and original Microsoft manage button reappeared and I was able to switch off reoccurring billing and I canceled the subscription to be sure it's not going to renew. Now I just need to wait until the 26th January to the subscription to expire and I will start all over with my codes to redeem. It's also very weird that I bought 1 month of ultimate today (5th Jan.) but it will expire on 26th Jan. My BT/EE subscription expired on 26th December... Really bad system, I wouldn't recommend anybody taking any game pass offer from BT....