Unfortunately, I have jsut left BT. I wanted a VOIP service that didn't tie me to using BT's SH2 router and being at home in order to make/receive calls.
I've returned the SH2. I had a no subscription (free - PAYG) TV package. I've had it a long time. I've just received an email asking for the return of the "TV Recordable Box". There is no charge mentioned if it isn't returned - unlike the return request for the SH2.
I understood, that BT changed their T&C on 13 Dec 2019, and after that point, equipment supplied was on a loan basis.
Looking back through emails I have an email dated 8 March 2019 saying my TV Set-top box is on its way. I think this was a replacement because the previous device stopped working. AFAIK it hasn't been replaced since 08 March 2019. It is a bit slow these days. We stream most contents through the new TV or Firestick.
Given the dates, I don't think I need to return the TV box. Can this be confirmed?
Perhaps I need to explain to BT why I don't think I need to return the TV Box? A strange circumstance. I don't want unpaid invoices / debt collectors involved.
