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RodT
Contributor

on ‎24-03-2026 13h18

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Message 1 of 2

BT account in credit following house move. How do I get the cash back or credited to my new account?

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In August I moved home. Retained BT with a new user number. My old BT account is over £100 in credit. How can I get it credited to my account?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎24-03-2026 13h34

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Message 2 of 2

Re: BT account in credit following house move. How do I get the cash back or credited to my new acco

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you can contact CS 03301234150 or you can try the message now to billing in this link and that may be easier

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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