cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,149 Views
Message 1 of 13

BT advertising false benefits to existing customer

Go to solution

I went on MyBT today to check my offers - this is what I saw

tempsnip.png

mispeltyuoth_0-1666861702470.png

which, on the face of it looks a good deal, except this is what I pay

mispeltyuoth_1-1666861810491.png

NOTE - £51.99 NOT £64.99 - so BT are basically, trying to defraud me. Fortunately, I keep an eye on what I'm spending, but I wonder how many people have seen this and ordered only to find out they're actually paying MORE per month for something they probably don't need.

0 Ratings
Reply
12 REPLIES 12
1,070 Views
Message 2 of 13

Re: BT advertising false benefits to existing customer

Go to solution

Maybe it's just me but, whilst it is clearly an error that needs fixing, I can't help but think tripling your download speeds and doubling your upload for an extra £1 per month, isn't a bad offer! 

————————————————————-
BT Smart Hub 2 | Halo 3+ | Digital Voice | BT TV Pro | Sky Q | Apple TV 4K | LG OLED
0 Ratings
Reply
1,053 Views
Message 3 of 13

Re: BT advertising false benefits to existing customer

Go to solution

I suspect the involvement of LRS is confusing the issue for BT

1,041 Views
Message 4 of 13

Re: BT advertising false benefits to existing customer

Go to solution

It is usual that all these offers are based on the basic prices without any discounts being included.

0 Ratings
Reply
1,006 Views
Message 5 of 13

Re: BT advertising false benefits to existing customer

Go to solution

I suspect a marketing offer created in advance based off your old price, the image shows you renewed last month, were you previously paying more than you are now ?

0 Ratings
Reply
969 Views
Message 6 of 13

Re: BT advertising false benefits to existing customer

Go to solution

As usual, distinguished sages, gurus and other so called experts come up with a load of **bleep**. BT know exactly what my current package is - after all, they charge me for it every month - but they still offer me this **bleep**e.

Sorry guys, defend BT all you like, they're still trying to con me.

0 Ratings
Reply
961 Views
Message 7 of 13

Re: BT advertising false benefits to existing customer

Go to solution

If there is a con then the offer of fibre 900with halo 3 and complete wifi for £52.99 is £1 more than you pay for a lesser package seems to me to be a good deal - or is that a con as well?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
945 Views
Message 8 of 13

Re: BT advertising false benefits to existing customer

Go to solution

"New monthly price 52.99"

Tell me wheres the con?

887 Views
Message 9 of 13

Re: BT advertising false benefits to existing customer

Go to solution

Here

tempsnip2.png

If I'm currently paying £51.99 then to save £12 they'd have to reduce it to £39.99, not increase it to £52.99.

I don't need 900MB download and won't be streaming on 90 devices at a time so if BT really want to make me a sensible offer why not offer my current package with a genuine £12 pm reduction? After all, if they can afford that reduction on the 900MB package (if it was at all genuine, of course) then they can afford it on my current package

0 Ratings
Reply
872 Views
Message 10 of 13

Re: BT advertising false benefits to existing customer

Go to solution

That is not the deal offered that is your current package without any existing deal reduction.  The actual new deal is below where it says  'your personal broadband deals'

It is a big upgrade to 900Mb with complete wifi for an extra £1pm - that's the new deal and up to you to do what you want.



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.