Does anyone ever get a reply from switchteams@bt.com

[stitch666]

Hi all,

I have emailed the address switchteams@bt.com three times now relating to my buy out contract.  This was the address I was given to send any termination fees from Sky.  I have contacted this email address three times now.  Firstly, to say that I couldn't provide the early termination bill within the 6 day limit I was originally given (now sorted thanks to this great forum).  The second time to forward the email I got from Sky with my early termination fees.  And thirdly with the actual PDF when Sky got round to producing it.

I have never had any kind of auto response, or from an actual person to any of those email.  All of them posed some sort of question which would indicate I wanted a response.  Am I actually sending this stuff to the right place?  No money has been taken off my BT bill yet as part of the buy out, but I do realise that it may take a couple of months for my bill to reflect that.

Thanks.

[JohnC2]

Hi @stitch666. thanks for posting and sorry you've not received a reply. When did you send the first email?

Cheers

John

[stitch666]

Hi John,

First one was 17.11.22.

Second one was 23.12.22.

Third one was today, which is what made me post on the forum - to check it was going to the right place.

Best wishes.

[JohnC2]

Hi @stitch666, even allowing for a bit of a delay I would've expected a response by now.

I've sent you a Private Message so you can get in touch with the Mod team and we'll see if we can get this sorted for you.

Cheers

John

[JohnC2]

Hi @stitch666, thanks for getting back to me and the credit for switching to us has now been applied.

Cheers

John