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Message 1 of 4

BT can't get account details at the moment

When log on BT app, showed 'We couldn't find any account details for that BT ID. Please try again.'

I've transferred my Wifi service from EE to BT since the 24-month contract with EE was ended in June. 

Please help. Thank you. 

 

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Message 2 of 4

Re: BT can't get account details at the moment

Hi @HarryYuan,

Thank you thank you for posting. I'm sorry you can't view your account details through the app. If you send me your details, I'll be able to help you with this.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Message 3 of 4

Re: BT can't get account details at the moment

Hi, @PaddyB 

Could you please send me the private message again? I have no messages in my inbox. Thanks a lot. 

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Message 4 of 4

Re: BT can't get account details at the moment

Hi @HarryYuan,

I'm sorry if that message didn't arrive, I've sent that again.

Thanks, 

Paddy

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