BT charge £81 a month for broadband services forever?

[iniltous]

TBH , when I re-contracted , coming up 2 years ago , I dropped BTTV from my package , there was no ‘content’ I paid for on the BTTV platform anyway , over several changes those programmes disappeared , I did have  Discovery+ via an app , so I was in effect paying for a BTTV set top box that only offered the ability to record broadcast ‘Freeview’ TV and pause live TV , live pause was useful but it wasn’t worth paying for , admittedly it was only £1 a month,  but that could not be retained with my ‘new’ contract it had to be a current package so the cost would increase .
The BT guide actually said they didn’t need the box returning , but as 2 return kits came , I returned it anyway, along with the old router , never had any issues BT chasing me for its return , but if the process has now been modified so the return is immediately confirmed as soon as the PO have the kit in their custody, so much the better 

[garybs29]

The switching issue will have been from the Sky side, it's all gaining provider led so they likely didn't do something right

[adr0ck]

kinda doesn't make sense though

BT wanted me to claim the difference back for BT overcharging for services that they are not providing from Sky

pretty sure the contract and the overcharging of approx £200+ was by BT

not really sure how u can claim money back from a company that hasn't overcharged you

not sure that would work in a court

BT overcharges someone by £200+ ..........and BT say u should get your money back from a company that hasn't taken that money

[iniltous]

So apparently it’s got nothing to do with the router or returning it , you switched to Sky , and either OTS (One Touch Switching  ) Sky or BT messed up and you never switched correctly , and that resulted in  your BT account  not closing and you continued to be billed by BT after your supposed switch date.

….you have made your mind up who you consider at fault ( even though there is no way to know for sure , you blame that organisation you want  ) 

BT have offered to refund any payment after early September, presumably the date you were originally told by Sky they would start supply , this isn’t necessarily an admission of guilt simply the  most reasonable solution.

What type of migration was it ( obviously BT to Sky but what network and technology ) there are many possibilities 

Openreach FTTC to FTTC ,  not really  possible for Sky and BT to coexist at the same time on the same tech

Openreach FTTC to Openreach FTTP 

Openreach FTTP to Openreach FTTP , not really possible for Sky and BT to coexist at the same time on the same tech 

Openreach FTTC to City Fibre FTTP 

Openreach FTTP to City Fibre FTTP 

[adr0ck]

Yes, I do place the responsibility with BT.

I was told multiple times by BT advisors that the account had been closed and notes were left confirming this. When I called back, I was told no such notes existed and the account remained active.

BT have continued charging for services they no longer provide. That is solely under BT’s control. When I advised BT that they were still charging for services they no longer provided they advised that they would stop however they continued to charge for these services.

If one touch switch thing didn’t complete correctly, BT should have been able to see that and notify me instead of continuing to bill (instead I had to notify them) and was given misleading information by multiple advisors, which wasted my time and prolonged the problem.

For these reasons, I consider BT responsible. The issue isn’t just the initial mix up, it’s the way BT lied.

[shakey1981]

BT lied no bt are going on what the system said

got it sorted bt at still maintain your line on your isp jas changed make a forther complant to somebody but this is done with now and soved they made a mistake its solved can somedy please mark it as solved if is isnt

[adr0ck]

I've been told it's been solved by the latest BT advisor.

However at the moment bill payment is still showing that it will come out on the 03/10/25 on the account.

Also monies have not been returned for over charging as yet.

Only difference at the moment is that I now have it writing that that is what they will do.

They have promised the same before though.

And then denied it...........so they could still .....

With regards to u saying that BT were not lying but doing what the system said - if someone says they have put a note on the account - you ask them to read the note back to u - they do. But then I speak to a BT advisor a couple of days later and I ask them to read the note back .......and they advise their is no note.

That means that BT lied - that is not a system issue.

[iniltous]

If your BT service is to cease on the 6/10/25 it’s only then the final bill can be calculated and any over payment/refund you have been promised can be credited back to you , this date suggests your notice to quit wasn’t presented until around 6/9/25 .

You haven’t stated if it were FTTC or FTTP you were on with BT and what network and network type you are now on with Sky ( FTTC or FTTP with OR or City Fibre )  , this is important in trying to establish where the original problem occurred , but you don’t seem to want to explore the reason for the error in the first place,  will you supply this info ?

Obviously if you previously contacted BT and agreed something that didn’t happen that’s BT’s issue 

[shakey1981]

they already said the are gonna refund you bt dont even charge customers on top package £81 a month

theyve also told you you dont need to returm the equipment this was what the charge was likely for

if they dont refund you or charge you again then complain

they havent yet so deal with that if it happens 

[shakey1981]

if you think bt are lying in for whatever reason then complain to ofcom then but this was a simple mistake on either sky or BT fact is that we dont know 

given them time to solve this before and see ifv they charge you