Ok so about 2 years ago I moved out of my parents house. While the account was in my mother's name, the email on the account was my personal one as I was looking after the broadband anyway.
After I moved out and got my own broadband at my own place, I logged into my mum's account and changed every possible email address I could find to my mum's email.
Last month when my mum's contract was up for renewal, when talking to the agent on the phone I've asked him to make sure the email is changed. He confirmed he changed it and that new contract details will be send to my mum's email address. 30 mins later the email was sent to my private email address so clearly nothing has changed.
I called back and while talking to another agent I once again asked to change the email address, but he said everywhere where he can change it it's already changed. Few days ago I received another bill into my inbox that should have been sent to my mum instead.
How on earth can I get BT to stop sending me my parents' bills? This is really getting annoying and I'm thinking about getting ICO involved because BT is refusing to update personal details they keep on file.
