Thanks for your reply.
I am aware of this. I posted after having spoken to BT customer service team, which I found highly unhelpful; essentially putting the onus on the customer to prove that their order was associated with a reward card. While I placed the order directly on the BT website, the BT customer team member kept insisting that I placed the order through a 3rd party website without providing any proof. I clearly remember this as I spent hours (took pretty much the whole morning on the day I placed the order) assessing my options; to an extend that I spoke with BT who suggested to place order online as reward cards are not eligible if placing order through customer service team.
On the BT community forum, I noticed that multiple members faced the same issue and hence I was hoping that moderator might be able to advise on resolving this. I will be keen to learn from other community members on any resolution they had and how it was arrived at.
Just feel like a trap to attract customer and then leaving them in a limbo. The 30-day period is a nice catch as you would be way past the 14 day cooling-off period to even notice that the reward card is not available to you. So, stuck for 24 months, with regular price rise every April.
