BT saying they cannot offer Super Fast BB when they can

[TommyGreg14]

Thanks. Availablity checkers are saying no.
But I believe that is because the connection was never made live.
I do not know how to best describe what was installed internally.

[brookheather]

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@TommyGreg14wrote:
The previous owner, had, via a non-residential arm of BT, had a FTTP cable installed, direct to the cabinet for security reasons, and also had internal infrastructure installed in the house. So the FTTP is there, just not connected or live.

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OR FTTP doesn't use cabinets - it will go to an aggregation node which is probably underground in a chamber - so it's not clear what was actually installed.  If the previous owner had this business FTTP service live then it will probably be some sort of leased line and won't be used for a domestic FTTP installation.  Perhaps you can contact them and get more details on what was installed.  If the OpenReach checker doesn't show WBC FTTP as available then you won't be able to order a domestic FTTP service.

[iniltous]

As already stated , if this FTTP ‘cable’ is actually from a fibre leased line , which are commonplace in businesses , but can also be provided into residential addresses ,  if the customer has deep enough pockets ,  then it’s of no use whatsoever in getting residential WBC FTTP  , they are no the same thing at all ….

If the normal checkers show no FTTP availability then that fibre cable doesn’t either help or hinder getting eventually getting FTTP ,  but it shouldn’t persuade you that getting FTTP is now easy or that some preparatory work has been completed.

You could  look to reinstate the Ethernet leased line , but they are way more expensive than residential FTTP (  5 to 10 times more ) and the customer equipment is designed to fit in a 19 inch server rack rather screwed onto a wall ( although they can be wall mounted ) 

If possible take a few pictures of what’s been provided and post them here , the cabling or possibly even blown fibre tubing ( BFT ) is not the  same as that used for regular ( domestic ) FTTP , so from the images it may be possible to confirm if it’s from a leased line 

[tonysmini018]

It should be a white box with Openreach on it and a few leds, and a green connector on a white lead plugged in the bottom. when you power it up you should get a solid PWR green light and a red LOS one.

There should also be a bar code with a serial number on it.

Go on twitter/X or Facebook, request a Dm with the official Openreach team (@weareOpenreach on X), explain that you have never been connected, give them the ONT serial number and your address and they may be able to help.

[naylor2006]

Our leased line is about 700 quid a month for 1Gbit up and down, for some context.