BT Reward card

[Helendoy786]

Like many others I’ve also not received my Reward card,

installed/activated 19/11/2025

claimed reward 19/11/2025

well over 30 days can a mod please help?

[Helendoy786]

Hi @Peter_W 

I need help i didn’t receive my reward card either, It’s been well over 30 days since I claimed

Thanks

Helen

[Katie_B]

Hi @Helendoy786. 

I have responded to your other message. 

Speak soon, 

Katie

[Katie_B]

Good morning @Helendoy786. 

Thanks for coming here. 

I'm sorry to hear you have not yet received your reward card. 

I would love to see if I can chase this for you. 

Katie

[Helendoy786]

Hi @Katie_B  

I have responded to your PM

Thank you, Helen

[georgewood137]

Hello @Katie_B 

Can you chase mine please i have waited over 40 days my broadband was installed and reward claimed over 40 days ago

Cheers

George

[doreen_francis27]

Hi @Leanne_T  

Im in a similar situation I’ve contacted Purecard and Bt still had no luck, Can you take a look and see if you can help me please.

My broadband contract was activated and I claimed my reward card 37 days and counting ☹️

[Peter_W]

Welcome to the Community, @doreen_francis27.

I've just popped you over a private message so we can take a closer look into this one 😊

Peter

[Katie_B]

Hello @georgewood137. 

Thanks for coming here. 

I have popped you over a private message. 

Speak soon, 

Katie 🙂

[doreen_francis27]

@Peter_W 

Many thanks 😊