Hi @Jordan2809
Welcome to the BT Community and thank you for your post! I have moved your post to start your own discussion as the thread you posted on has already been marked as solved.
I am sorry for the problems you've had claiming for the reward card. We can pick up from here. However, it'd take us a few days to get round to your case. Do you want to try our guides in the helpdesk as this may get everything resolved sooner? You can reach them on 0330 1234 150.
Post back and let me know how you get on chatting with them, please 🙂
Thanks,
Robbie
