Hi everyone I’m really hoping someone might be able to help, I’m an existing EE broadband customer trying to switch to BT. I’m trying to get an online offer through a cashback site and have been trying since Sunday!
I followed the link which took me to the BT site and followed the steps choosing the package I wanted, it then asked me to sign into my BTID or create one which I did as no other choice. All seemed fine verified my email then verified my mobile number then comes up with a message that says sorry you have entered mismatching information looks like your BTID doesn’t match up with the details you entered. Please check your details and log in again, it then has a link that says [*log out CTA*] this doesn’t work either
I tried various things to see if it would make a difference like clearing my cache and web data, tried using a different email to set up another BTID and used incognito mode etc but nothing worked. I then went on a chat with BT help and was cut off but not before being told the link I was following was a scam and they don’t use affiliate sites which is utter nonsense! I use it every year for different things and set up current EE broadband through an affiliate site.
I tried calling them this evening and asking if they could look at the BTID as I wondered if it wasn’t progressing due to me not being classed as the main account holder even though I’d only just set it up but technically wasn’t an account holder as I couldn’t progress with the actual order!
I figured out that it’s likely being blocked because of being with EE, the only account he could find was the EE one! And he couldn’t match or offer the same online deal nor look at the BTID I had set up as it wasn’t there for him to see. I really don’t want to miss out on this deal but seems I might because BT and EE share the same backend systems so it won’t see me as a new customer even though I technically am, I think the automated address/line check is what triggers the mismatch block and I don’t know a way around this.
I’ve wasted three days trying to sort this out and the offer ends in a couple of days and I need to sort out something before my contract ends in three days, so if anyone can please help I’d really appreciate it. Nothing can ever be straightforward!
thanks in advance
