Broadband end of contract

[kpovey47]

Hi,

My contract is finishing the 4th of June, I understand the homehub has to go back to BT, will BT be sending me a package when this happens so I am able to return the homehub back to BT?  Or do i have to request somewhere for this to happen?

Thx

[VeteranISPUser]

Hi @kpovey47   Do you mean end of service, as the end of the minimum term contract doesn’t mean the end of the service.

[kpovey47]

Hi, I mean end of contract, switching to another provider for all my services(fibre+phone), everything BT related ends on the 4th of June.

[kpovey47]

I'm guessing no one here knows the answer 😞

[VeteranISPUser · Accepted solution]

Hi @kpovey47   The answer depends on how long have you had the Home Hub and which model? If they want it back they will send you the return packaging.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

[kpovey47]

thx