Broadband price

[imjolly]

if you are being offered FTTP 150 and PAYG phone for £67.72 then you are being grossly over charged and you need to negotiate a better deal or walk when your renewal is due

[WSH]

Oh, I'm already out the door.

FTTP 500, by the way, £70.12

[WSH]

So, just for a laugh, on my way out.  My personal deals if I go back into contract today:

Full Fibre 900 Halo 3                                                       £75.51

Full Fibre 900 Halo 3+                                                     £87.38

Full Fibre 900 Halo 3 with Complete Wi-Fi              £88.38

Full Fibre 900 with Complete Wi-Fi                            £94.12

Full Fibre 900                                                                     £80.91

Full Fibre 500 Halo 3+                                                     £80.91

Full Fibre 500 Halo 3 with Complete Wi-Fi              £82.64

Full Fibre 500 Halo 3                                                       £70.12

Full Fibre 500                                                                     £70.12

Full Fibre 500 with Complete Wi-Fi                            £82.64

Full Fibre 300 Halo 3 with Complete Wi-Fi              £82.64

Full Fibre 300 Halo 3+                                                     £80.91

Full Fibre 300 Halo 3                                                       £70.12

Full Fibre 150 Halo 3 with Complete Wi-Fi              £76.90

Full Fibre 150 Halo 3                                                       £64.72

Full Fibre 150 Halo 3+                                                     £75.51

Full Fibre 150                                                                     £64.72

Full Fibre 150 with Complete Wi-Fi                            £80.34

Fibre Halo 3+                                                                      £71.20

Fibre Halo 3                                                                        £60.41

Fibre Halo 3 with Complete Wi-Fi                               £72.30

Fibre 2                                                                                  £63.65*

Fibre 2 with Complete Wi-Fi                                         £79.20*

Fibre 2                                                                                  £58.99*

Fibre 2 with Complete Wi-Fi                                         £53.18*

Fibre 2                                                                                  £39.99*

Two year contract, no phone.  (That’s £3 more, PAYG)

*Don’t ask me why these come up multiple times at different prices but they do.

[lyn6]

I've recently signed new 2 year contract:

Fibre 1 average download 50mb which is adequate for my needs
Monthly prices and one off payments:
 £22.99 a month
 Increases to £25.99 on 31 March 2026, then increases to
£28.99 on 31 March 2027
 £5.00 a month increase in month 25
 £0 activation
 24 month contract

[iniltous]

Who knows what kind of AI , or algorithm generates these personalised ‘offers’ but they seemingly are not much use and it’s not a great idea to accept (or reject ) on the basis of these supposedly ‘personal’ offers .

Anyone switching to a new provider is obviously  a new customer to them , so any price comparison should be against a new customer price with BT , and although there is no guarantee that these new customer prices will be offered to a re-contracting  BT customer ( that negotiates rather than either simply accepts  or reject the automated renewal offers )  , it seems ( in my case anyway ) that the prices  new customers are  offered  can also be offered to renewal customers , anecdotally that seems often to be the case , the same or pretty similar offers  are made if negotiations take place ……..to that end , new BT customer prices today , 

500Mb £36 

300Mb £35 (only £1 cheaper than 500Mb so obviously a no brainier to take 500Mb) 

900Mb £41 

1600Mb (but requires a switch to EE ) £61

Obviously it can be argued that if these prices are available to renewals as well as new customers if negotiations take place why not offer them to start with , and not only to those that ‘demand’ a better deal otherwise they will leave , and I’d go along with that sentiment, but TBH , the ‘switchers’ that move from BT because of new customer offers from competitors really need to go through that new providers renewal process at the end of the deal they have accepted to be able judge …they may also only offer new customer prices to renewing customers if they negotiate in the same way .

FYI the BT new customer prices are not ‘unbeatable’ , I’m not suggesting thst , but they are much closer to the competition than some of the ‘personal renewal’ figures quoted here would suggest 

[gg30340]

@iniltous 

The price £31.98 for the FTTP 500 package I took was in the "personal" deals in my MyBT. I did not have to call and negotiate that price.

As it was £3 cheaper than I was paying for my FTTC 65Mbps package I saw little point in calling BT to try and negotiate a lower price.

[iniltous]

Perhaps the personal offer isn’t always poor , there is currently one available for me in  ‘MyBT’ but renewal is a couple of months off , I did look , AFAIR  , it  didn’t seem particularly good offer , the point being , good or bad ( obviously more applicable to bad ) is to call if the offer isn’t comparable to what a new customer could  get …in my case , no FTTP is available but I’d expect to be offered something close to a new customer for FTTC F2 or I’d consider switching , even if it were only to EE , obviously @WSH  experience of a renewal offer wasn’t anywhere near good enough to accept and they are off to pastures new 

[gg30340]

As far as I am aware, if you switch to EE you are not classed as a "new" customer.

[iniltous]

Perhaps EE don’t consider BT switchers as ‘new’ customers , but currently EE are better prices than BT on a like for like basis , presumably that would be still the case if rejecting a BT renewal and joining EE either by driving the change yourself or by BT driving the migration as the preference to move to EE still exists regardless of the corporate mission to convince customers into  switching to EE being  abandoned , but as stated , I’m perfectly relaxed about this, and not even looking for the better part of 3 months

[gg30340]

This may not be an issue for you but if you switch to EE you can keep your BT email accounts as Standard accounts as they are now. If you leave BT then join EE as a new customer at a later date, AFAIK your email accounts will be downgraded to BTMail Basic.