Before talking to the salespeople make sure that you have looked at the website and built a package as if you are a new customer. Capture the details.
Next, if you are outside your minimum term but were a Halo customer check your stated benefits. One of mine as a Halo 1 customer was that I had the right to renew at the same price as a new customer, and I made clear at the start of the call that was the case.
Regarding the phone I made clear that I didn’t want it as part of the new contract. It was already Digital Voice. The salesperson read out a system message which said although I had to keep it as part of the order I was able to phone back immediately after the order completed to cancel at no charge. When I did phone back the call centre denied this was possible so I raised the matter on here and it was quickly reversed. If you want to avoid such hassle you may want to cancel your phone before you place the order. But also remember that the call is recorded so asking for explicit answers reduced the chance that incorrect information will be imparted.
In summary, be prepared and be assertive. Don’t be rushed into a decision - if you don’t feel you have been offered a fair deal stop the call. Your existing contract continues past the minimum term so you won’t get cut off if you delay, and in fact it strengthens your position if you remind them you can walk away to another supplier.
