Broadband still not activated

[lairdy17]

Has anyone else had issues with activation when switching over to bt broadband? 
Awful first impression to the company. 
My activation date was the by midnight on the 21st but never happened.  
I called bt again and was promised it would be on by midnight on the 22nd. Again, that never happened. 
I called again to question why I keep getting fobbed off with false promises? Nobody seems to know or care!  Now we are on the 23rd and still no broadband. 

Bt have finally logged a fault and are now saying they aim to rectify the issue by the 28th! 

Now what I don’t understand is my previous broadband provider was EE for 5 years and didn’t have a single issue. I was promised no downtime between switch over as it is their sister company. Now we are on day 3 with no internet, they propose to have it rectified by the 28th but nobody really seems to care when you call them.

I feel like cancelling and just going back to EE now as there was never an issue with them.

Can anyone reccomend anything that’s had the same issue?

(No 4g signal inside house either so can’t even use a 4g box or hotspot)

Thanks

Shane

[Keith_Beddoe]

@lairdy17 

Welcome to this user forum for BT Retail phone and broadband customers.

What broadband package have you ordered, as there may be a problem with the availability of spare connections?

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[lairdy17]

 

[lairdy17]

 Is this what you meant? It doesn’t mean anything to me unfortunately 

[Keith_Beddoe]

@lairdy17 

There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. This would have been shown on the notes part of that page you displayed.

What is more likely is that EE had their own broadband equipment in the exchange, and this needs to be disconnected first, before the BT ADSL equipment can be connected, assuming it still exists.

This would require a visit to the exchange from an Openreach Frames Technician  to make the changes, this may be what is causing the delay.

[lairdy17]

 thanks for your reply, that’s the bottom section of it 

[Keith_Beddoe]

There seems to be conflicting information. It say its a WLR withdrawal exchange, however SOADSL is not restricted.

I would say that ADSL is available, but the withdrawal of the PSTN phone service may be affecting the order. I assume you had a working phone line with EE?

Perhaps another forum member can look at this and make other observations?

[lairdy17]

Yes I’ve been with EE for the last 5 years, not a single fault with them. Working phone line and broadband was perfect.

The only reason for switching was because I was advised by a EE employee I would get a better deal on my phone contract and the broadband would be quicker with bt plus there would be no downtime with switch over it seemed like a no brainer at the time  

[Keith_Beddoe]

The broadband would be the same, as it originates in the exchange, so I am not sure what the EE employee was talking about, as there are no fibre products available.

What broadband product does it say on your order confirmation?

[lairdy17]

 

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 I think this would be it, Broadband unlimited?