At least it wasn't some random inputting the wrong address that was the cause of your problem.
Interesting however to see the intial rush of blame on One Touch Switching without actually knowing the facts or extrapolating information from the intial report because that's the only info they have at the time and it's completely convenient to lay the blame there. Unfortunately, this happens all the time in life. OTS might occasionally be a problem, but probably only because someone is incompetent enough to not look at what they're doing when they initiate the switch.
I've recently done One Touch Switching without a single hitch, all completed within 5 working days. I even managed to input my own address correctly! No interaction whatsoever between me and BT other than them sending out their obligatory emails. I also don't have the additions of expensive TV packages or a landline that so many people seem to insist on having but seemingly rarely use, so I guess switching for someone in a similiar situation to me using OTS would be relatively simple.
I know plenty of people who for some strange reason, still keep a home landline for 'Just in case' purposes but then it just sits there doing nothing, unused, a pointless relic of the 20th century that only rings when spammers call. Still, if it keeps people happy, then who am I to criticise! I get it that there's a lot of 'elderly' folk out there who apparently 'need' a landline, but I know plenty of older folk who don't 'need' one and happily do without it.
And as an end piece, loyalty usually, rarely pays. So for those folks who have been with their utility provider for a quarter of a century and then suddenly realise they've been getting caned for years on payments, you've only got yourselves to blame. But it's all about amazing service isn't it?
