BT sent out an email last month stating that Full Fibre was available at my address. After months of fighting with Openreach and other providers about getting Fibre in our road. So BT sent out the email stating that I could "upgrade". After "upgrading" we were told it would take 5 days etc. Cut a long story short, it's been 2 weeks. Openreach have only just wired the fibre cables into the building and from this morning my current broadband was "turned off" by BT as per their system thinking I was going to be on full fibre. I called and spoke to someone for almost 2 hours who went back and forth stating that they couldn't just "turn" my services on. I stated that my router was still connected and the connection to this property is still live, it's just showing Orange on the router now. No matter what I suggest they keep pushing back stating they can't turn my internet back on and I will have to wait till Openreach have done all their work and then only can they send an "engineer" to my property to connect the fibre. My question is, why on gods green Earth would BT tell me I can get Fibre at my property, give me a 10 day lead time and then not even have made the connections to the network. So they turned off my account as apparently I have a "new package" and I don't have internet and they say they can't turn my internet on until they finish the fiber installation to my building. I literally have my Hub 2 which was working last night in my lounge and it's now orange because they turned off my connection and say I can't be reconnected while I have an active order in place which will take another 30 days. ARE YOU KIDDING ME!!!
