How were you notified that FTTP was available ? , have you seen any work in your area recently by Openreach or its contractors upgrading the area to FTTP .
The way CP’s ( communication providers ) like BT interact with Openreach is limited by the rules Ofcom the regulator impose , but , if for example OR stated an area as accepting FTTP orders but that was inaccurate, BT could be offering something that’s not actually available.
Enter your address here and post the results, especially the survey information , an example is shown below, yours may be different depending on the way the current copper pair service is provided, the example is for a modern ducted property
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.
OR can state FTTP available when a considerable amount of work is still required, if your survey is something like ‘partial DIG’ , and KCI2 ( two stage installation ) in the installation process , then Openreach still have work to do , that’s only undertaken once an order is received, any date given initially is really only an advisory date for Openreach to arrange the remaining work ( the first stage of the two ) , the actual appointment date is only given after this first stage work is done, CP’s don’t seem to communicate this very well , and Ofcom rules mean Openreach are not allowed to advise you directly …..if things like road closures are required the delay between stage one and stage two can be significant.
