Bt not cancelled old account

[johnm2398]

I moved out of a shared house where I was account manager and paid for the bill and when when moving to my new house I couldn’t be made the account holder of the account so I phoned bt and they said phone up and open a new account and we’ll close the old account. I thought that they would cancel it but turns out I’ve been paying for this account for 9 months. Will I have any luck getting my money back for this?? 

[Keith_Beddoe]

@johnm2398 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150