I e been with bt about 6 weeks took out a new package broadband etc and Netflix. Kit turned up and was plugged in however the engineer didn’t turn up to check it all. Called and was told we wouldn’t need engineer and the money paid would be refunded. All good you’d think but now bt are only taking payment for money for Netflix . Phoned lots of times told it was because engineer hadn’t been etc. not getting anywhere promised it would be sorted promised a call back which hasn’t happened, can’t find a way to complain. I just want to get the billing correct - not sure what to do now other than save the money and pay when they sort themselves out . Any ideas
