By transfer to EE shocking ! MIS-SOLD

[Derekmurton]

I am very upset with bt.

i have been with them for years and then suddenly we could get full fibre all ok untill now.

We had digital phone and were told once setup up broadband we could cancel the phone.

we tried phoning and speaking to about a dozen different people we eventually was speaking to EE who said the only way was to switch to EE and then they could cancel the phone, didn’t seem right to me but the person was insistent this was the only way. Then suddenly get a flood of emails from saying my new contract with EE was £30 more a month. I then spoke to someone from EE that I wanted my right to cancel within 14 days effected. The problems trying to get to speak to the right people all I wanted now is to go back to BT as it was. I’m supposed to get a phone call this morning to sort out. I have had heart problems recently and this dosnt help. If there is no joy today I will cancel and go with another provider even if they charge me £1400 early cancellation fee as my health is more important. Shame on you BT.

[imjolly]

as you have obviously been mis-sold  by salespeople driven by commission then try sending email to consumer resolution in this link

https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strateg...

[Kodikid]

Don't know what sort of commission BT/EE staff are on but it's getting ludicrous. 

Blatant mis selling is rampant with the clear rationale that if they mis sell to ten customers maybe half will notice. 

It's obviously extremely lucrative so they always seem to close ranks when they are exposed. 

Whatever you do don't exceed the 14 day cooling off and drop everything and cancel now.

[chrisjp]

I had made comments along the same lines myself but when I tried to post them they were deleted.
I had added a question about whether the Moderators would care to comment. Maybe that was why my comment was deleted.

[Christopher_G]

Hi @Derekmurton 

I'm really concerned to hear about the way your contract has been sold to you, and the confusion that it has caused. I'm going to send you a private message to try and get you some help. Could you take a look at your private message inbox and get back to me please?

Thank you.

Chris

[Andrew600]

I have to agree with @Kodikid 

My last contact with BT, purely to discuss digital voice, resulted in three attempts to switch me to EE with one of those attempts actually being started without telling me, explaining the costs or asking for my permission. I stopped it progressing any further thankfully, but it’s severely dented my confidence and trust in the BT group.

That confidence was already reduced because of the loss of the mods, a unique feature of this forum who would always resolve the tricky problems and kept me loyal to BT for a few years. They were a god send for me on a couple of occasions.

I suspect my next contact with BT will be via another ISP with a switch request which will sadly be self inflicted damage by BT. 

[WSH]

If you read the other forums, these practices are now rife across the industry.  Shame really, as customers are not a stupid as they think, even if most of them don't complain at the time.  There comes a point where excessive customer churn becomes very destructive.  Still, at least the censorship on here isn't too bad yet.

(You should try saying anything critical on the EE or Sky forums!)

[Kodikid]

Therein is the sad part..you half expect it with other isp's.  But mistakenly people thought BT was above all that especially septuagenarians 

[Derekmurton]

I just want it reverted back to bt as it was

[TimCurtis]

@Derekmurton 

Same thing happened to me August last year. New 24 month contract & higher charges.

 I complained to the CEO (Allison Kirkby) and was told by Executive Complaints team that there was no way back but got costs reduced and some compensation.

Raised the subject with them again a month or so ago and got my contract period ended so now moved to an Altnet and paying a 1/3rd  less for same package.

Had the switch not happened I guess I'd still be a BT customer as had been for the last 50 years.