CLAIM REWARDS CARD

[Jigm011095]

Hi there, I’ve received an email to claim my £50 rewards card but when I follow the steps go to the page where you click CLAIM YOUR REWARDS CARD OR GIFT it tells me to log in then when I log in I don’t see anything about claiming it it’s just basically MY BT I’m brought to. Is there somewhere to find the reward 

*Possibly the wrong subject board so apologies if so*

[imjolly · Accepted solution]

when was your activation date?  you need to wait until the 14 day cooling of period has passed before you can claim reward  once passed try billing message now  https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Jigm011095]

Still can’t find my rewards card service has been active since 25th feb now. 

[Leanne_T]

Morning @Jigm011095 

Thanks for coming back to us. 

The Claim your BT Reward Card help page has details on how to claim the reward card.

If this is not showing after following the steps in the help page, please get in touch with our billing guides as @imjolly has advised. 

The team will be happy to help 🙂

Leanne.