Can’t access account- for weeks

[Moondaisy]

Hi all,

I’m new to the community so apologies if this is on the wrong board. We have fibre broadband and home phone from BT, we are longstanding customers. For several weeks I’ve been unable to access the account. It says the account is not linked to my BT ID. I’ve had 3 very long web chats with guides who have recreated the BT ID etc and totally failed to get access. At the end of each chat they assure me “backend” are working to fix it and it will be resolved soon. Is anyone else having the same issue or is it just our account? 
many thanks 

Helen 

[imjolly]

there have been account access problems for a few weeks and numerous posts on forum but it appears fixed now.  are you using the MYBT app or better initially using web browser to access your account

[Moondaisy]

I’m using browser - the guide said there were ongoing issues with the app

[imjolly]

the MYBT app is now working as I was one of the many who previously had access problems - confirmed by other forum posts

[Moondaisy]

Thanks I’mjolly

the guide this morning told me the app is still having issues and to delete it!

Is anyone else still having issues with their account?

[Moondaisy]

I’ve just tried redownloading the app and logged back in. App said needed to update password then told me id tried too many times…….

im beginning to think my only hope is to change provider 

[Carlusha]

---

@Moondaisywrote:

im beginning to think my only hope is to change provider 

---

You might wish to check your remaining contracted period before taking the above step! 😦

[H1973]

I’ve had this issue for over a month. I’ve been on chat 5 times and the final attempt to delete the old user name and create a new one failed. My account is still inactive and I can’t edit my profile or see my bills on the MYBT app or website.  I had to request a paper bill. They said it would be fixed by 28th May and called it an outage.

[Moondaisy]

Thanks - I’m sorry you are having the same issue but glad it’s not just me. 
Does anyone  have any ideas to help both of us get it sorted?