Can't activate Xbox Game pass included with Full Fibre

[charlottem85]

Hi

I recently signed up to Full Fibre which included 12 months of XBOX Game pass for free. When I log into my account there is no option to 'Add Game Pass Ultimate' or an option to go to the 'content provider'. 

Any help would be appreciated? 

Thank you.

[imjolly]

there are numerous posts like your found using search which may help

If only live recently then maybe to soon

HAve you paid your first bill?

Has your order been marked completed in MYBT

You need to use pc/laptop to access MYBT not the app

[charlottem85]

Re: too soon. I've had a notification to say that XBOX Game Pass can now be used. I'm now signed in on a laptop and I still can't find it to try and activate it.

[imjolly]

Notification is sent but you need also need to check the other criteria I posted.  If you read other posts using search it will help you