Can't claim my Xbox game pass through Content partners

[Jimeoli]

Hi, my BT fibre has been activated today and I have had an email to say I can claim the X-box game pass by clicking  on the content partner section.  However I cannot find this.  I've read through a few threads and believe it maybe something to do with me having multiple BT acc numbers from old accounts.  Any help would be appreciated.

[DavidM]

Hi @Jimeoli and welcome to our community.

Sorry you're having problems claiming your Xbox pass. Are you trying to claim using the app or via your MyBT?

Cheers

David

[Jimeoli]

Hi @DavidM I have tried on the app and on MyBT.  

[NeilO]

Hi @Jimeoli lately I've seen it take up to a week for the content partners to appear after the order is completed, but the old account numbers could be causing an issue. I'll send you a private message and we'll be happy to get those removed.

Thanks

Neil

[DavidM · Accepted solution]

Hi @Jimeoli ,

Thanks for sending over the details. I'm glad to see you got the game pass activated. Post back if you have any other problems.

All the best

David

[Jimeoli]

Thanks @DavidM and @NeilO  all sorted now 😃