Can’t claim my reward

[Dee1990]

Hi,

I have a £50 BT digital reward card which is well within it's expiry date but I cannot claim it. When I try to do so it sends me to the BT log-in page, and I can log in but then it takes me straight to a message that either shows no reward current or previous of says the page is not available. Customer services said that they would sort it a week ago but nothing has happened. Can anyone help please?

[Keith_Beddoe · Accepted solution]

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt