Solved: Re: Sorry, we can’t get your account details at th... - Page 2

DawnMaddock · ‎20-07-2026

Hi, I have been onto BT complaints now in regards to this. The advisor has tried numerous different ways to sort, and so have IT. She has stated that this fault has been reported since April and engineers have been working on it since then.

KatyP · ‎20-07-2026

Well I have the same issue and it is not fixed!

KatyP · ‎20-07-2026

And me too!

imjolly · ‎20-07-2026

@KatyP

As I have posted the forum mods no longer have account access so PHONE CS 03301234150

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KatyP · ‎20-07-2026

But I have no idea what option to choose when I phone BT?

KatyP · ‎20-07-2026

And me

KatyP · ‎20-07-2026

This says solved but it isnt

KatyP · ‎20-07-2026

My problem
Is the same

KatyP · ‎20-07-2026

Well I have not been escalated

KatyP · ‎20-07-2026

I have the same issues and yes it is taking a long time

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