Sorry, we can’t get your account details at the moment

[sausagenmash]

I'll keep my fingers crossed that I hear from the Rapid Response crew 🙂

[KatyP]

Try to contact them for a call back using the link I posted

[sausagenmash]

I got into the app 😊😊😊

[KatyP]

I used this link
It probably won’t work for you though
Hello, BT here.

We're still working on a problem affecting our website and app. Your issue is connected to this and under investigation. If you need us, click here _

[mod edit: link removed as this contains personal information for your account and not to be shared]
Thanks.

[Leanne_T]

Hi @KatyP 

Thanks for sharing your update after getting in touch. 

The link has been removed from the community, as this contained details linked to your account. The call back link is for your number.

Details for contacting us can be found in the Contact BT page. 

Leanne.

[KatyP]

But I don’t want to waste my time
Just let me do it easily via the app or online as advertised!