Can't order broadband

[Mumbosugar]

Trying to order broadband through My Deals.

Get stuck when it asks me to log in. I'm a new customer so I don't have an ID . When I click create account it asks for an account number , cant have an account number if I'm a new customer. Click "don't have an account number" which takes me to a "recovery your Id" page.

What the hell??? Who designed this dreadful process?

[Kodikid]

Always best in situations like these to ring them up and explain your predicament 

[Mumbosugar]

I get that but that shouldn't be the case at all for such a big company to design such a redundant process? Its a new build, so if BT weren't our only option I'd go for someone else because of it

[Kodikid]

You're preaching to the converted 

It's not for nothing BT get a 90% negative response rate on Trust pilot 

[gg30340]

Are you sure you are using the correct section. There is one section for "new" customers and another existing customers?

[iniltous]

You are misinformed if you think BT are the only option on Openreach 

[Mumbosugar]

Can you link the new customers one because I've literally just gone through the homepage presented by BT itself.

[Mumbosugar]

I'm not misinformed but its a new build property and no other providers have our postcode registered yet and have no idea on timelines.

I may have to go down the dongle route

[licquorice]

Just click on 'Broadband' on the BT homepage and a drop-down offers options for new and existing customers.

[imjolly]

@Mumbosugar 

just go from here

https://www.bt.com/help/contact-bt/orders-and-upgrades