Can't place an order for TV "sorry" message everrytime

[Monkeyboysteve]

I have broadband already, trying to add TV, got an email with an offer to add tv with netflix, sport etc to my package. but everytime I checkout it's just "sorry" and doesn't go through. tried it on several devices and cleared cookies.
any ideas why it won't go through?

[Starman]

Are you a very new customer with an outstanding order completion perhaps?

[Monkeyboysteve]

Nope. Been a customer for around 15 years and my latest installation was a few months ago. Nothing outstanding. 

[Monkeyboysteve]

Any ideas? I tried to call up to order it, but after an hour of being in a queue I gave up. For a communications company it's very hard to actually get hold of anyone. 

[northshields]

Sometimes I find that that can happen when using, for example, Microsoft Edge as a browser and yet the same site works perfectly with Firefox.

Just a thought.