Can’t sign in to My Bt keeps looping to email

[RoweB]

Hi, I am trying to sign into My Bt to manage account, but keeps them going to email. I have tried clearing cache etc.

[JohnC2]

Hi @RoweB, sorry you're having trouble managing your account online and getting diverted to the email account.

First check that the email address you are using is the BTID registered email address and check you've claimed the account holder status: 
Log in to MyBT

1. Click on Settings and Your account
2. Scroll down and you'll see if you're an Account holder
3. Click on the I should be the Account holder link and follow the steps
    

Let me know how you get on.

Cheers

John

[RoweB]

Thanks  unfortunately when I sign into my BT it bypasses Dasboard etc and straight to email

[JohnC2]

Hi @RoweB, thanks for trying that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John