This is probably in some respects an unfair question , but what do you think the issue is ?,
Most of the respondents on here have an understanding of how GPON FTTP works , that’s why often some complaints on here seem unreasonable in that they are incompatible with the way FTTP actually work , as stated FTTP isn’t rate adaptive, reducing speed depending on your lines attributes (long line or poor condition slower speed , short line in good condition good speed) it’s a completely different service , generally it works as it should or it doesn’t work at all .
Some complaints that could make sense as opposed to those that don’t ‘fit’ with how GPON FTTP works , so have some ‘credibility’
I’m not getting the speed I pay for , it’s consistent but consistently less than I pay for …that could be a mis provisioned service , basically the account configured incorrectly at setup , say 300Mb was entered for the customer instead of 900Mb , obviously you would never get 900 because your throughput is held at 300 ,
at busy times , speed slows noticeably …possibly a few intensive users on the same PON are hogging the bandwidth , but this is why the minimum speed guarantee is 700 on a 900Mb service to take that into account ….congestion is easily checked , try a speed test at a quiet time , after 9pm for example, if speed OK at quiet times and noticeably slower in busy times of the day , generally taken to be 6-9pm , perhaps it’s congestion, but it’s only an issue if speed consistently falls under the MSG and even a few intensive users on a PON rarely affect the total bandwidth to the point where people get less than their minimum speed guarantee.
‘Connection goes off completely then comes back on or goes off and stays off’ this is an understandable fault , in that it’s clearly the behaviour to expect with a physical problem on the passive optical network , a defective splice for example, what this can’t do is occasionally turn 900Mb into 30Mb , it either is working or it isn’t .
That’s why the overwhelming reason for problems like you describe ate outside of the network providers responsibility, when knowing how GPON works , usually the only real way the service can perform as alleged is if the local environment or equipment is suboptimal , or the way you use the service is the problem, more often than not WiFi is the usual culprit.
Post the evidence of your 30Mb speed tests , and confirm it was on a wired device while no other devices were consuming bandwidth at the same time , for example if you had a device downloading an updated operating system, a TV watching a UHD movie and other devices on line consuming bandwidth , running a speed test in those circumstances is pointless, you obviously don’t get 900 on a speed test if the other devices collectively are consuming 300Mb .
As stated , what do you think the issue is ?
