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amcnz17
Beginner

on ‎09-08-2024 22h06

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Message 1 of 2

Cancellation

Hi, last week I made a call with a BT advisor with hopes to cancel my Big Sport aka TV & Entertainment package but continue receiving Broadband, it all went through according to her which is great.

My usual payments for Big Sport were £53.96.

I have been charged £40.03 for this months ‘Big Sport’ but i’ve cancelled it? So i wanted to know what this payment was for because it doesn’t specify next to it. Is it a cancellation fee? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎10-08-2024 10h19

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Message 2 of 2

Re: Cancellation

phone CS 03301234150 or you can try billing  https://www.bt.com/help/contact-bt/account-and-billing/broadband  and they should be able to help you



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